Withdrawal and refunds
As of 11 November 2026
This is an English translation for your convenience. Only the German version is legally binding. Show the German version
This page explains how to withdraw from the purchase of a paid plan or ask for a refund. The free plan is free of charge and can be ended at any time.
Who sells the paid plans
Paid plans are sold through Stripe Managed Payments. The seller (merchant of record) is the Stripe subsidiary Sold through Link, LLC (“Link”); the purchase appears as “Sold through Link”. You conclude the purchase contract for the subscription with Link under its terms (https://link.com/terms, section “Sold through Link”). Link therefore owes you the statutory right of withdrawal and decides on refunds. We provide the service itself.
Right of withdrawal for consumers
Under Link’s terms, consumers within the meaning of EU law can withdraw from an order within 14 days; according to those terms the period begins on the day you receive access to the purchased plan. The cancellation policy and the information that Link provides in the checkout and in the order confirmation are authoritative.
How to withdraw
Contact Link support (https://support.link.com/topics/sold-through-link) or manage the order in your Link account at https://link.com; according to Link’s terms you state “withdrawal period” as the reason. To meet the deadline, we recommend addressing the withdrawal directly to Link.
You can also send us your withdrawal by email to hello@deckle.io. We forward it to Link without delay and support the refund.
Refunds
Outside the right of withdrawal, Link decides on refunds case by case under its terms; according to those terms unused subscription periods are not refunded unless the law requires it. We can additionally arrange refunds ourselves, for example after an outage for which we are responsible.
Effect on your account
After a withdrawal or a full refund the paid plan ends and your account continues on the free plan; private projects stay private (see the terms of use, § 4).